Maintenance Plans
Service Level Agreements (SLA)
We offer a variety of maintenance plans or service-level agreements
(SLA) through which we provide support services based on the needs
of each project. These typically include the following:
| Description |
Charge Basis |
|
Email Support
Our support team is ready to
respond quickly in resolving any requests that you submit
through our online support centre or via email.
|
Free |
|
Telephone Support
Talk to our support team
and get immediate feedback.
|
Free
|
|
Remote Support
We can connect to your workstation
and offer immediate and direct support, training and hands-on
assistance.
|
Incident
|
|
Onsite Support
Upon request, we can come to
your offices for a face-to-face meeting, group training
or support.
|
Incident
|
|
Technical Updates
As new technologies and operating
systems come to market, we too are continuously upgrading
our solutions so as to ensure that you are fully operational
at all times.
|
Free
|
|
New Releases
We constantly strive to enhance
and enrich our solution with new features and functionality.
This is undertaken based on both our internal product development
plan as well as customer feedback and requests that we receive.
As a result, we generally announce a new release on a quarterly
basis.
|
Free
|